7-Day Refund Policy

Who is eligible

• New subscriptions, within 7 days of activation (the day you receive your login details).
• Cases where the service does not work properly on your device and our support team is unable to resolve the problem.
• Duplicate payments or orders that were charged but never activated — refunded in full at any time.

How to request a refund

• Contact support with your order ID (it starts with NMD-) and a short description of the problem. Email [email protected], WhatsApp +13858857120 or +212670955312, or Telegram @iptv_support_center.
• Give our team a chance to troubleshoot — most issues are fixed in minutes (app settings, connection type or server choice).
• If we can't fix it, we approve your refund and deactivate the subscription.

When refunds are not available

• Requests made more than 7 days after activation.
• Change of mind after substantial use of the service.
• Problems caused by your own internet connection, ISP blocking or unsupported devices, where these were clearly within your control.
• Accounts suspended for breaching the Terms & Conditions, such as sharing logins beyond your purchased connections.
• Renewals of an existing subscription (the first-purchase guarantee covers your initial decision).

Processing time

Approved refunds are sent back to the original payment method within 5 business days. Your bank or payment provider may take a few extra days to show the money.